Money Back Guarantee

We want you to feel confident trying our product. If you are not satisfied with your results, you may be eligible for our Money-Back Guarantee, subject to the terms and conditions below.

By purchasing from our website, you agree to the following Money-Back Guarantee requirements.

Eligibility Requirements

To qualify for the Money-Back Guarantee, all of the following requirements must be met:

  1. Claim window
    You must email us within 14 days of your order being delivered to submit your Money-Back Guarantee claim.
  2. Proof of purchase
    You must provide your order number or the email address used at checkout.
  3. Proof of product use
    You must provide a photo showing at least one empty bottle from your order.
  4. Before and after photos
    You must provide before and after photos showing your face and/or the specific target areas of concern where the product did not meet your expectations.
    The “before” photo must have the date clearly marked, and the “after” photo must also have the date clearly marked.
  5. Explanation of concerns
    You must provide a written explanation of the exact issues or concerns you experienced and why the product did not meet your expectations.
  6. Complete submission required
    All required information must be submitted before your claim can be reviewed. Incomplete submissions will not qualify for review.

How to Submit a Claim

To submit a Money-Back Guarantee claim, email us at:

support@shopyurslf.com

Your email must include:

  • Your order number or the email used at checkout
  • A photo showing at least one empty bottle
  • Before and after photos with dates clearly marked
  • You must provide a written explanation of the exact issues or concerns you experienced and why the product did not meet your expectations.

Once we receive all required information, our team will review your claim and confirm the next steps.

Review Process

Submitting a claim does not automatically guarantee approval.

Once all required information is received, our team will review your submission to confirm that it meets the Money-Back Guarantee requirements within 7 business days.

We may deny claims that are incomplete, submitted outside the eligible claim window, missing required photos, missing proof of use, or otherwise do not meet the terms of this policy.

Refund Terms

If your Money-Back Guarantee claim is approved:

  • Refunds will be issued to the original payment method.
  • Refunds apply to eligible product costs only.
  • Shipping fees, taxes, duties, route protection, gift cards, and other non-product charges are non-refundable unless required by law.
  • Refund processing times may vary depending on your bank or payment provider.

Exclusions

The Money-Back Guarantee does not apply to:

  • Claims submitted more than 14 days after delivery
  • Orders not purchased directly from our official website
  • Products purchased from unauthorized retailers or third-party marketplaces
  • Claims without proof of purchase
  • Claims without a photo showing at least one empty bottle
  • Claims without before and after photos with dates clearly marked
  • Claims without a written explanation of the exact issues or concerns experienced
  • Shipping fees, duties, taxes, or other non-product charges
  • Duplicate, fraudulent, abusive, or excessive refund claims
  • More than one claim per customer, household, shipping address, or payment method

Abuse Prevention

We reserve the right to refuse any Money-Back Guarantee claim if we determine, in our sole discretion, that the claim is fraudulent, abusive, excessive, incomplete, or inconsistent with the intended use of the guarantee.

The Money-Back Guarantee is intended for genuine customers who purchased and used the product but were not satisfied with their results.

We reserve the right to update, modify, or discontinue the Money-Back Guarantee at any time. The policy in effect at the time of your purchase will apply to your order.