Refund Policy

By placing an order on our website, you acknowledge and agree to the terms of this Refund Policy.

No Refunds or Returns

For the safety of our customers and to ensure all products meet the highest quality standards, we do not accept returns or offer refunds on skincare products once they have left our facility.

This policy helps ensure that every product our customers receive is brand new, unopened, unused, and has never been tampered with or exposed to conditions outside of our control.

Because skincare products are personal-use items, we are unable to restock or resell any product once it has been shipped, even if the product remains unopened or unused.

Refused Deliveries

If you refuse delivery of your order or the package is returned to us due to refusal, non-acceptance, or failure to receive the package, your order will be subject to a 50% restocking fee.

The remaining eligible balance, if any, may be refunded once the package is returned to us and processed.

Shipping fees, duties, taxes, route protection, and any other non-product charges are non-refundable.

Incorrect Shipping Information

Please ensure your shipping information is correct before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

If an order is returned to us for any reason, please contact us at support@shopyurslf.com.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@shopyurslf.com.

Please include your order number, a description of the issue, and clear photos of the product and packaging so our team can review the matter.

If your claim is approved, we may offer a replacement, store credit, or another resolution at our discretion.

Order Cancellations

Once an order has been placed, we begin processing it as quickly as possible. Because of this, we cannot guarantee that an order can be canceled or changed after checkout.

If you need help with an order, please contact us as soon as possible at support@shopyurslf.com. We will do our best to assist, but once an order has been processed or shipped, it cannot be canceled or refunded.

Product Questions or Concerns

If you have any issues, concerns, or questions about our product, please reach out to us at support@shopyurslf.com.

Our team would be more than happy to help with product guidance, usage questions, or any concerns you may have about your order.

Final Sale

All skincare product purchases are final sale once shipped, except where otherwise required by law or approved by our customer support team.

Policy Agreement

By placing an order on our website, you confirm that you have read, understood, and agreed to this Refund Policy.